As a multidisciplinary professional with experience in development, support engineering, and content management, I have a unique perspective that enables me to quickly learn new technologies and develop expertise in them.
• Develop in-house applications to automate manual tasks across teams, including generating documents from raw data and validating data for quality assurance purposes.
• Provided scripting support to enable data analysis, facilitating insights for various teams.
• Collaborated with cross-functional teams to understand requirements and deliver effective solutions.
• Leveraged Agile methodology to manage project work effectively, including sprint planning, backlog grooming, and stand-ups, ensuring timely delivery and alignment with stakeholder expectations.
• Troubleshoot and resolved issues related to data processing, application performance, or database functionality.
• Develop HyperX Brand showcase pages, ensuring that all pages are visually appealing and user-friendly.
• Redesign the HP Web Content Solutions for Partners page, working closely with the team to develop a visually appealing and user-friendly layout.
• Maintain and update existing pages as necessary, and ensure that all pages are up-to-date and relevant to our target audience.
• Prioritize and address critical cases on product pages to ensure that content is accurate and up-to-date.
• Monitor the flow of content (including images, specs, descriptions, and release dates) for support pages, and ensure that all information is accurate and relevant.
• Engage with publishers and manage escalations to ensure that all content is of high quality and meets our standards.
• Manage content tools to ensure that content is easily accessible and up-to-date.
• Review content for new products and ensure that all information is accurate and relevant.
• Monitor the performance of web pages (including JavaScript, HTML, and CSS) and work with IT to identify and solve any problems or issues that arise.
• Design and develop web applications using React.js, ensuring that all applications are visually appealing, user-friendly, and optimized for performance.
• Develop trading algorithms using PineScript, ensuring that all algorithms are effective and efficient.
• Perform web scraping and automation with Selenium, ensuring that all data is accurately and efficiently retrieved.
• Create 3D asset models for NFT collections and Three.js projects, ensuring that all models are visually stunning and optimized for performance.
• Work closely with product managers, engineers, and other stakeholders to gather information and develop Quickspecs documents for our Business Notebook and Desktop products.
• Develop Datasheets documents for our Commercial accessories, ensuring that all information is accurate and up-to-date.
• Collaborate with cross-functional teams to ensure that all documentation meets our standards and is of high quality.
•Maintain and update existing documentation as necessary, and ensure that all documentation is easily accessible and up-to-date.
• Receive requests for video upload and publishing through the Marketing Asset Publishing portal.
• Manage video upload and publishing to HPE Video Gallery / YouTube, inputting all necessary metadata and ensuring that all videos are accurately and efficiently published.
• Collaborate with cross-functional teams to ensure that all videos meet our standards and are of high quality.
• Work with the support team to fix technical issues and ensure that all videos are accessible and easily viewable.
• Track video performance and issues, and provide regular updates to stakeholders.
• Ensure the automated delivery of product images and dynamic links in support of new product introductions and updates.
• Engage with AMS, EMEA & APJ businesses and publishers to drive new business requirements, capabilities, and processes that improve customer experience and end-to-end efficiency.
• Collaborate with cross-functional teams to ensure that all processes are streamlined and optimized for efficiency.
• Troubleshoot issues under tight deadlines, keeping track using a ticketing system to ensure customer satisfaction.
• Provide regular updates to stakeholders and ensure that all processes meet our standards and are of high quality.
• Manage and publish content for the HPE.com product catalog worldwide.
• Develop web solutions for internal HPE clients worldwide.
• Coordinate and launch new products for the HPE.com online catalog.
• Perform daily end-to-end product content update status checks to ensure that each system is working properly.
• Participate in a migration project from SDL Tridion to Adobe Enterprise Manager.
• Collaborate with cross-functional teams to ensure that all processes are streamlined and optimized for efficiency.
• Troubleshoot issues under tight deadlines, keeping track using a ticketing system to ensure customer satisfaction.
• Provide regular updates to stakeholders and ensure that all processes meet our standards and are of high quality.
• Perform remote network monitoring and proactive activities to ensure guests have the proper internet service in hotels all across Mexico.
• Coordinate with local IT to fix problems in a fast way.
• Use a ticketing system to track issues and ensure that all issues are resolved in a timely manner.
• Provide 24/7 support coverage via a call center to help guests with issues related to the internet service.
• Collaborate with cross-functional teams to ensure that all processes are streamlined and optimized for efficiency.
• Troubleshoot issues under tight deadlines and ensure customer satisfaction.
• Maintain accurate documentation of network infrastructure and support processes.